Returns & Exchanges
At P•TAL, we take pride in the artisanal craftsmanship of our brass, copper, and kansa products; however, if you are not satisfied, we offer a seamless 7-day return and exchange policy. Please ensure the items are unused and in their original packaging to qualify for a full refund or replacement.
Initiate Request
Visit our Returns Portal within 7 days of delivery and enter your order number and email address to start the process.
Quality Inspection
Upload clear photos of the product and packaging to help our team verify the condition of the handcrafted item.
Secure Pickup
Once approved, we will arrange a reverse pickup from your address; please ensure the item is safely packed in its original box to prevent transit damage.
Refund or Exchange
After our warehouse receives and inspects the product, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing